| Basic | Business | Premium | |
|---|---|---|---|
| On-line support: | phone, chat | phone, chat | |
| Response time: | 8 hours | 4 hours | 2 hours |
| Consultations and incidents: | yes | yes | yes |
| Service requests: | no | no | yes |
| - music design | - | - | + |
| - creation and tuning of radio channels | - | - | + |
| - placement of advertisement | - | - | + |
| Individual customer success manager: | no | no | yes |
| Cost: | 10% | 25% | 50%, but not less than 1500 conditional currency units annually |
The purchase of a Service Package is obligatory.
All consultations are available only for an authorized person on the client’s side.
Service Packages are purchased for a period of minimum 1 year for all the products owned by the Client. Purchasing Service Packages for a part of products is inacceptable.
As of the time of purchase of a Service Package the client must possess a licence for the use of music provided by ExpertMusic Company.
The price does not include taxes (e.g., VAT) that are imposed in accordance with the legislation.
10+ years of experience on the music services market
team of professionals
expert customer support service
high level of service
10+ years
2500+ establishments have already entrusted music design of their business to ExpertMusic
flexibility in communication with the clients
timely implementation of the commitments
lack of financial risks
2500+ establishments
98% of our customers prolong contracts on a regular basis
transparency and honesty in business
convenience and simplicity of cooperation
loyal pricing
98% of customers
