ExpertMusic Client Support Service

Client Support Service is one of the key elements of the whole structure of the company. It includes an automatic system for inquiry processing and a number of highly qualified specialists.

HOW TO CONTACT CLIENT SUPPORT SERVICE?

When contacting Client Support Service, one is sure to receive a timely and highly professional consultation on any inquiry!

All the incoming inquiries are registered and distributed among specialists responsible for different areas.

WHAT CONSULTATIONS ARE AVAILABLE?

Clients are consulted by the following specialists:

• manager;
• technical maintenance specialist;
• music specialist (making thematic music selections for different businesses);
• lawyer;
• marketing specialist.

WHAT ARE THE DIFFERENCES BETWEEN SERVICE PACKAGES?

ExpertMusic professionals value your time, so the response time and the length of processing an inquiry is fixed depending on the service package you have chosen:

• “Basic” service package: response time – 8 hours (consultation + incidents);
• “Business” service package: response time – 4 hours (consultation + incidents);
• “Premium” service package: response time – 2 hours (consultation + incidents + music design + broadcast tuning + advertisement).

“Premium” service package includes making thematic music selections by a music specialist, but it does not mean that music specialists do not help clients who use other service packages. The first playlist is received by all companies right after signing the Agreement. Further, for “Basic” and “Business” packages this service is paid. “Premium” service package includes this service from the very beginning.

Our automated service is based on the latest IT technology. We work in compliance with SLA (ITIL methodology), and constantly introduce new technology, which allows us to improve our service of inquiry processing. We strive to provide necessary information as fast and effectively as possible, and we value your time! Client satisfaction is of paramount importance for us!

You can contact ExpertMusic Client Support Service team at any convenient time via e-mail: JLIB_HTML_CLOAKING.

Clients can see and track processing their inquiries as they are notified about all the stages of the process via e-mail. This system was introduced to keep clients informed about the course of processing their inquiries!

It is noteworthy that not only actual clients can send their inquiries to the company. Any company may contact us in order to learn more about our portal. We consult both clients of ExpertMusic company and those who are planning to cooperate with us. We are eager to provide professional assistance and support!

Thank you for choosing our company!

Sincerely,

EхpertMusic team